OIE 3420: Quality Planning, Design and Control

This course provides students with the analytical and management tools necessary to solve manufacturing and service quality problems. Topics include customer needs and quality, quality and cost relationships, process capability analysis, statistical process control, control charts for variables and attributes, design of experiments, and other Six Sigma problem solving methods. Health and safety outcomes and the ethical responsibility that quality assurance leadership owes to the organization’s stakeholders is discussed in detail. Textbook problems and business school case studies form the foundation of the course as well as a hands-on project experience.